Below are the answers to some of the most frequently asked questions that we get. If you have a question that isn't covered here, please feel free to send us an email by clicking here.
What is MineVention?
MineVention is one of only three official Minecraft Community Event’s globally. Having been awarded official status by Microsoft and Minecraft developers Mojang the event celebrates the game Minecraft through scheduled activities such as Build Battles, Educational Talks on Minecraft, Freeplay Minecraft, Tournaments, Q&A Sessions, Costume Contests and On Stage Challenges. The event also features popular YouTubers for Meet and Greet opportunities as well as many other fun activities designed for Minecraft fans of all ages!
What ages does MineVention cater to?
We cater to Minecraft fans of all ages! There is entertainment available for the very young and also for the older children in the family as well. From Lego Zones and Arts & Crafts to Coding and Virtual Reality there is something for everyone at our events. There’s even fun for Mum and Dad with our Retro Gaming areas! Please note that the content of events does vary depending on location, so if you have any queries please contact us directly!
Is MineVention Autism friendly?
Yes we are! We work very closely with local Autism partnerships, sensory companies, and of course, parents to ensure that we provide an atmosphere away from the hustle and bustle that allows for families to continue enjoying the event. Early access tickets are available as well which minimises queue times. A member of staff will always be on hand for any assistance required.
I am a carer, do I need a ticket?
Yes you do. As this is an event primarily aimed at children, all parents/carers will require a ticket to enter.
My child has special requirements. Is there anyone I can speak to prior to purchasing tickets?
Do I need to have the same ticket type as the rest of my party?
Yes, everyone that wishes to enter at the same time must have the matching ticket type. For example, if one member has a 9am early access ticket, all other members of the party must have the same ticket type. You will not be allowed in until the time stated on your ticket.
Are we guaranteed to meet the YouTubers at the event?
We cannot guarantee that everyone will get to meet the YouTubers. There are set Meet and Greet times for each YouTuber during the event, however, they can also be scheduled for activities in various zones throughout the day. In an effort to contain queues and ensure that people are not left waiting unnecessarily queues can be closed before the scheduled Meet and Greets times finish. This is to allow the queue to empty and for the event to run smoothly. There will be detailed schedules provided to you at the ticketing desk, we encourage attendees to take note of the Meet and Greet times and exercise judgement to ensure that you are not disappointed.
Is there a fast-track queue system?
No. This is something we have done in the past and experience in running these events has taught us that it does not work.
Can my child attend unsupervised?
Unfortunately not. All children aged 14 and under must be supervised at all times to ensure their safety and they cannot enter the premises without a parent or guardian over the age of 18.
I am bringing my child to MineVention, do I need to purchase a ticket as well?
Yes, entry to the event is permitted only when in possession of a valid ticket.
I have purchased an Early Access Ticket, do I require a General Admission Ticket as well?
We want to attend MineVention but one of our children is only two, do they need a ticket?
No, children aged three and under do not require a ticket. Simply come to the venue and we will let them in.
We purchased tickets for the event but were unable to attend, can we get a refund?
Unfortunately not. Once purchased tickets are non-refundable and non-transferable.
How do I keep up to date with MineVention events?
To be one of the first to hear about MineVention dates, news and information, subscribe to our emailed newsletter by clicking here. Please be assured that your personal information is very important to us. It will only be used for the purpose of keeping you informed about MineVention updates. Your details will never be passed to a third party and you may unsubscribe at any time. You may also follow us on Facebook, Twitter and Instagram for regular updates.
My ticket has a seat number? Do we have assigned seating at the venue?
No. Our ticket providers vary depending on location and some ticket providers issue tickets with assigned seating despite this not being the case. Unfortunately this is beyond our control and we do not offer assigned seating at the event.
Will there be refreshments/catering?
Yes, we will always ensure that adequate catering is provided when we attend a venue. However catering is provided by the venue and not ourselves, so we cannot accept dietary requirements or take responsibility for food supplied by the venues.
Can I exit the venue during the event and still be permitted entry back into the venue if I need to leave?
Yes of course. As long as you are in possession of a valid wristband then you can come and go during event hours as you please. Wrist bands are given when presenting your tickets at the venue. Please note that children cannot be left unattended in the venue at any time.
I would like to register my child for the FutureTuber zone, how do I do so?
Submissions for FutureTubers can be made here. Please note that there are terms and conditions for becoming a FutureTuber and due to limitations on space we can only accept a certain number and this varies depending on location.
I would love to volunteer at the event! How do I sign up?